Uverse dvr not working

If you're having trouble, you can use your TV's Troubleshoot & Resolve feature. With the U-verse remote: Press Menu. Choose TV > DVR under the "Help" menu, then "Information" and "Troubleshoot & Solve.". Follow the instructions on the screen. 2. Restart your receiver or troubleshoot specific issues. Often, restarting your ...

Uverse dvr not working. Learn how to fix common issues with U-Verse DVR recordings, such as \"Recordings Unavailable\" message, by checking the power cord, rebooting the DVR, or performing disaster recovery. See the steps and warnings from other users and experts on the forum.

Wait 10 seconds. Plug in the receiver and DVR. When three white dots appear on the screen, unplug the receiver/DVR again. Repeat this process two more times. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the DVR functions are still not working, try a Non-Destructive Disaster Recovery. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in. When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.Electronics Man, Expert. In this case there is most likely an issue with the DVR box itself, so I would suggest calling 1-***-***-**** to schedule an in-person service call so that a technician can diagnose and fix the issue in person and replace the box if necessary.Troubleshoot uverse attAtt uverse connection problems 6 ways to fix at&t u-verse dvr not workingUbiquitous, informative, dilly dally shilly shally: uverse is not. Check Details. Uverse software upgrade. How to connect att uverseUverse modem gateway power working services down rg .. Check Details. Check DetailsBased on what we experienced in Dec 2022, it will be many, many days before service is restored. Not acceptable for a COMMUNICATIONS company. Please file a complaint with the FCC and BBB, and seriously consider switching companies. Link to the FCC to file a complaint on this issue: https://consumercomplaints.fcc.gov/hc/en-us.Jun 2, 2017 · One should be connected to your dvr with an ethernet cable to the dvr's network port. At any rate if you follow the wire on the back of the dvr it will lead to your gateway (ignore the wire (s) connected to your tv). That's about as simple as I can describe it. 0. 0.The tech that installed the previous tv used the component RGB hookup because he said the uverse dvr hdmi wouldnt work with all hd tvs. Now I have a new hd tv a... Skip to main content. AT&T Community Forums. Forums. Ask. Leaderboard. att.com. Sign in. AT&T Community Forums. TV. U-verse TV. U-verse TV Equipment. hdmi port …

The most common remote control codes for Insignia televisions include 096, 135, 136, 0463 and 1507. Codes vary based on cable or satellite provider, television model and accessorie...Switch to the component and make sure the 3 colored cables are plugged in properly at the TV and DVR. Currently one is not w/green tint. Completely disconnect the HDMI cable, PQ should be same as HDMI on component. The L/R audio cables must be plugged in too. 😉. Chris.9 years ago. @Leo_bg Contact ATT Uverse Care on the link in my signature. Send them a Private Message, on this link, and they should be able to give the help needed to solve your Uverse service VPN problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.My 2nd, yes I said 2nd, ATT U-verse DVR is not working properly. -Scheduled recordings are not recording-Recordings disappear-Conducted troubleshooting suggested SEVERAL TIMES. I have gotten a new DVR and the same thing is happening. I am so tired of ATT U-verse. It is always something.The DVR is the Master and any other boxes are slaves. The slaves get their orders from the master and if the master is not working, then the slaves don't know what to do. Try rebooting the DVR (8005) first. Then try rebooting the receiver in question. If that doesn't work, do the following: Unplug the DVR and both receivers. Unplug your modem ...I can use the U-Verse APP on my iphone as a remote and everything works great on the DVR. The TV in the family room is a plasma… so that may be the problem. My question is can I swap locations… Swap the DVR with one of the standard STB’s in another room and see if that will fix the problem?

Try to get the recordings to sync by troubleshooting the app with the following steps from our U-verse app help and solutions guide: Restart the device. Delete the app cache. This varies by phone, browser or device operating system. Verify that you have the latest software/operating system on your device.captPIanet. •. What you need to do this you unplug power cablr, wait 10 secs, plug back, wait for 3 whites dots. As soon as those dots appear you unplug power again wait for 10 secs and plug back in. Do the same thing one more time but last time you leave the power cable back. If a cog wheel shows up it means it should be doing its thing and ...Troubleshoot uverse attAtt uverse connection problems 6 ways to fix at&t u-verse dvr not workingUbiquitous, informative, dilly dally shilly shally: uverse is not. Check Details. Uverse software upgrade. How to connect att uverseUverse modem gateway power working services down rg .. Check Details. Check Details2 Messages. Saturday, November 16th, 2013 11:27 AM. I have 1 TV that has no picture at all. Just snow. I have 4 TV's in my home. In one of my back bedrooms the TV has no picture. Not even a blue screen just coming up "snow". I have tried reseting the unit with no luck, Everything is plugged in properly. Very confused as it only effects 1 TV.DETAILED STEPS. Check the receiver's power supply. If your receiver doesn't turn on, there might be a problem with the receiver's power supply. Check the receiver's power supply. Make sure your TV is turned on. Press the Power button on the front panel of your receiver. If your receiver doesn't turn on, continue to the next step.

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The U-Verse app is not working, not since the last update (version 6.5, build 72). I have tried all of the listed suggestions with no luck. I have reported it to ATT approx. one month ago, but I haven't seen any fix yet. You can read the most recent reviews on the app store and the complaints dominate the list.If the DVR functions are still not working properly, try a Non-Destructive Disaster Recovery. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. After the 1st unplug, do the hard reset of the RG @RCSMG mentioned above, when it turns green, continue here so things occur in order. Plug the DVR back in.Try connecting to a different known working power outlet. Check the LEDs on the front of the DVR / NVR. If the the system is receiving power, the LEDs should be lit. If you have verified that your DVR / NVR is receiving power but will not power on, check your internal DVR / NVR connections to see if your HDD has become loose. Prerequisite:I replaced that AT&T Wireless Access Point with the Orbi main Router and configured it in AP mode. After successfully syncing the 2 tuner AT&T your, they posted to work. However, the problem that I'm looking ... AT&T U-verse DVR Not Plugged To Network. Reboot U-verse TV DVRRegularly inspecting your roof is important. This guide explains what to expect regarding roof inspection, including how much it costs and how it works. Expert Advice On Improving ...7 years ago. Reboot the gateway (pull plug for 15 secs. and let it fully reboot). After the gateway reboots reboot the dvr (pull it's plug for 15 secs.) again (it will again show three dots and "please wait"). You didn't say whether it was the dvr or another receiver that was having the problem. Assuming it was the dvr then try non -disaster ...

Then it started working again but now our satellite receivers cannot access the DVR, they all show no recordings but we can play recordings on the main receiver. The satellite receivers can receive broadcast tv ok and we can see upcoming programs to record but cannot play any. We have four wired satellite receivers and two wireless receivers ...To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers: Unplug the receiver or DVR power cord from the wall or back of the box. Wait 10 seconds. Plug in the receiver and DVR. When three white dots appear on the screen, unplug the receiver/DVR again. Repeat this process two more times.U-verse TV does allow for 8 TVs, but not all of which could be pulling unique live streams; some of it would have had to be shared multicast and some coming from the DVR. Video doorbells can send a bit of data upstream when active, but that's in a different direction; most wired communication is duplexed, so you can send and receive at the same ...Here are the steps: Unplug the receiver or DVR power cord from the wall or back of the box. Wait 10 seconds. Plug in the receiver and DVR. When three white dots appear on the screen, unplug the receiver/DVR again. Repeat this process two more times. Plug the receiver/DVR back in on the third time and leave in.A non-working DVR is not a good thing to have. We can help. To get started with your resolution, we will be sending you a private message to your forums inbox. Once you get the notification, please do the following steps: 1. Log-in to your forums account. 2. Click on the envelope icon. 3.Dec 21, 2021 ... Hi today we look at how to fix your DVR if its NOT recording, we'll look at hardware and software issues do joy.Here are the steps: Unplug the receiver or DVR power cord from the wall or back of the box. Wait 10 seconds. Plug in the receiver and DVR. When three white dots appear on the screen, unplug the receiver/DVR again. Repeat this process two more times. Plug the receiver/DVR back in on the third time and leave in.QLED and The Frame TVs. This is an issue with Samsung. If it was the app, it would not work at all. The FIX and it works every time although inconvenient, is to hard reset the TV. Hold the power button until the TV turns off and comes back on. Open/ return to the DirectStream app and it will now work.Try these quick tips: Restart your U-verse TV receiver (DVR) by holding down the POWER button for 5 seconds, then press it again to restart. (This takes 5-8 minutes and impacts any DVR recordings in progress.) Press the Recorded TV button on your remote if your recorded program is frozen or missing.U-Verse DVR series scheduled recordings are not functioning. Something is wrong with the way series scheduled recordings are working. Today is 4/18/2022 and my scheduled recordings are only going through 4/20/2022. The guide is pulling listings properly, since if I go to guide I can see listings until 8:00pm 4/30/22 and it shows just a few ...Press Menu. Select Help > Information > Troubleshoot & Resolve > TV > DVR. Follow the onscreen prompts. Restart your receiver or troubleshoot specific issues. Many receiver problems can be fixed by restarting your receiver. To do this, press and hold the Power button for 10 seconds.If you have trouble accessing your U-Verse recordings, try these five ways to troubleshoot the issue. Check your internet connection, router, receiver, cables, and DVR device for any problems or errors.

We're new AT&T customers, and in the 5 weeks we've had U-verse, techs have had to come out 5 times because the main set-top DVR U-verse receiver has gone wonky. We have a bundle that includes U-verse, internet and digital phone. The 2 wireless receivers we have, as well as internet and phone, have worked with no issues.

Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. 2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem.U-verse TV. U-verse TV Equipment. DVR function not working on... Find Valentine's Day Gifts that connect us, like the new Samsung Galaxy S24 - Available Now!AT&T Internet services are used by millions of customers in the US, but along with many other providers, problems can happen at the worst times resulting in AT&T Internet not working suddenly in ...Logitech has an extensive database. It includes nearly every device. On rare occasions the remote will not operate your equipment because it uses a Bluetooth or Zigbe remote,but that is rare. It should work with ATT Uverse. The Logitech 665 is an excellent universal remote! Answered by LennyLuchek 5 years ago. Verified Purchase.The DVR is wired into the gateway (modem) either via coax cable or cat-5 or even cat-6. Wireless receivers are not DVRs. These connect to the WAP, which is a tiny box which sits near the gateway. Make sure all connections are tight. Unplug gateway. Unplug DVR. Unplug other receivers. Plug gateway back in. Plug DVR back in.I have three other uverse devices that go through switches. Even those that do not go through switches have trouble with freezing. Interestingly, if I try to watch the same game on ESPN on the DVR and on a Roku (connected to a swtich), the picture on the DVR (or the direct connected set top box) freezes occasionally.Logitech has an extensive database. It includes nearly every device. On rare occasions the remote will not operate your equipment because it uses a Bluetooth or Zigbe remote,but that is rare. It should work with ATT Uverse. The Logitech 665 is an excellent universal remote! Answered by LennyLuchek 5 years ago. Verified Purchase.U-Verse DVR series scheduled recordings are not functioning. Something is wrong with the way series scheduled recordings are working. Today is 4/18/2022 and my scheduled recordings are only going through 4/20/2022. The guide is pulling listings properly, since if I go to guide I can see listings until 8:00pm 4/30/22 and it shows just a …If it does not, we recommend downloading our myATT app from the app store or texting myATT to 8758 to receive a link to download it. It allows you to troubleshoot in the palm of your hand and even setup a technician appointment. It is much faster than calling in. If you need further assistance or the app does not help, let us know.Troubleshoot uverse attAtt uverse connection problems 6 ways to fix at&t u-verse dvr not workingUbiquitous, informative, dilly dally shilly shally: uverse is not. Check Details. Uverse software upgrade. How to connect att uverseUverse modem gateway power working services down rg .. Check Details. Check Details

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JefferMC. (1) You should not be purchasing the ARRIS WAP. If you have one that is malfunctioning, AT&T will replace it. (2) The WAP should last much longer than a couple of months, provided: a) It is not in some enclosure where it isoverheating, b) It's getting good, clean power, and.Uverse att tv internet diagram verse wiring receiver wireless installation connection telephony television offers. Uverse wired6 ways to fix at&t u-verse dvr not working Att uverse tv and internet wiring diagramUverse tv app att verse live iphone boredom hacking nuclear seeking thrill carrier joy lead aircraft updated let mobile.To enable or disable Closed Captioning, press Menu on the U-verse remote control. Scroll over to Options and then choose Audio/Language Options > Closed Captioning. Arrow down on your U-verse remote control to highlight Closed Captioning and press OK. From this screen, highlight Digital Closed Captioning and select Change.Find out how to fix common problems with your U-verse TV service, such as DVR not working. Learn how to program your remote, access channels, and contact customer service.To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers: Unplug the receiver or DVR power cord from the wall or back of the box. Wait 10 seconds. Plug in the receiver and DVR. When three white dots appear on the screen, unplug the receiver/DVR again. Repeat this process two more times.Then call for a new remote. While you wait for one - program for s-10 remote. att/ok - 977 -ENTER (bottom right) This will cause the power button to follow the mode button. Press TV - power - turns on TV. Press att- power -turns on STB. Not both where it can get out of synch & display press OK. Post if you have an s-20 remote.The U-verse dive stopped working tonight. We have since restarted both boxes by holding down power button for 10sec and then turning box back on. We have also powered off and on the U-verse internet box. The screen just shows the U-verse logo and the little white circle going around in the lower right corner. This has been circling for over 15 ...DALLAS, Sept. 23 /PRNewswire/ -- AT&T* today announced the launch of new DVR features for AT&T U-verse® TV customers on U-verse Online, including the ability to schedule DVR recordings directly ...Dec 10, 2017 · A Whole House Reboot is always your first bet. Unplug all Uverse equipment including any TV equipment you have (you posted in the TV forum). Be sure to unplug or reboot the RG (modem). Wait 30 secs. Plug in RG FIRST. Wait for all lights to come on and start blinking. Plug in DVR next. Wait for it to start working. ….

2 Messages. Saturday, November 16th, 2013 11:27 AM. I have 1 TV that has no picture at all. Just snow. I have 4 TV's in my home. In one of my back bedrooms the TV has no picture. Not even a blue screen just coming up "snow". I have tried reseting the unit with no luck, Everything is plugged in properly. Very confused as it only effects 1 TV.Try unplugging it again for 30 seconds, then plug it back in. If the lights are all still flashing, time to call TS. If it reboots and comes back up, then you're good to go. Make sure there is still an ethernet or coax connection going to the DVR from the RG too. Good luck 😉.att u verse dvr not connected to lan. The AT&T U-verse oder see commonly familiar as just U-verse lives a telecommunications brand. Although nowadays, this brand is familiar used just providing this users with IPTV services. Support in the day, it also provided telephone, IPTV as well as wideband services to its users.Update: As of 11:20AM EST issue is resolved. Problem was related to migration of cloud services IPTV (change of IP address) in the Azure cloud for U-Verse mid-region IPTV server. Old IP restored. Customers may need to reboot their STBs that are not working. If that doesn't work then soft recovery maybe needed. Connect power to box three times.Problem was related to migration of cloud services IPTV (change of IP address) in the Azure cloud for U-Verse mid-region IPTV server. Old IP restored. Customers may need to reboot their STBs that are not working. If that doesn't work then soft recovery maybe needed. Connect power to box three times.Remote uverse s30Att uverse-receiver-manual Dvr att uverse working access internet guide verse fix waysAt&t uverse wireless tv receiver won't connect? find solutions here. Wireless receiver verse uverse tv att box diagram equipment big screen access streaming working connecting overhyped useless feature most roamHow to …Being asynchronous-first goes beyond working remotely. Pioneers in this space say they will never go back to being always-on and constantly available or stuck in long meetings—and ...You want to make sure that the DVR functions are working at the main box. If not, try rebooting it by unplugging the power and plugging it back. If the main DVR works, but the other devices do not, try rebooting the gateway and that receiver by unplugging the power and plugging it back. Let us know how it goes. -ATTU-verseCare. Uverse dvr not working, Reset program: - att/ok-955-tv-enter. Another possibility - the DVR is set to surround sound & the TV does not have a surround decoder. Reset the DVR to stereo. Or The DVR is not set to english. Or, the TV is set to analog sound instead of digital. If the HDMI audio does not work, connect the audio with red/white RCA jacks & set the TV audio to ..., YouTube TV is a streaming service that provides access to live TV and on-demand content from over 70 networks. It offers a variety of features, such as unlimited cloud DVR storage,..., 22.4K Messages. 6 months ago. Uverse DVR connects to the gateway, not your equipment placed behind the gateway in AP or pass through. Ethernet or coax from gateway to DVR and WAP if have one. Another Ethernet port used to connect to your Linksys which could provide for your own network and devices but Uverse DVR is not your equipment but ATT ..., @Missmeliss If the DVR functions are still not working properly, try a Non-Destructive Disaster Recovery. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in. When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times., Dvr acts like its recording. The red record light blinks and but yet we go back to look and play then it says start over. Nothings there. If the DVR functions are still not working, try a Non-Destructive Disaster Recovery. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in., Recently, my volume and mute button stopped working on my S30-S1B remote. I was sent a new remote and receiver and I am still experiencing this problem. I can’t even control the volume from the actual TV remote either. Please keep in mind that all the other functions on the cable remote works perfectly except the volume and mute button., Here are the steps: Unplug the receiver or DVR power cord from the wall or back of the box. Wait 10 seconds. Plug in the receiver and DVR. When three white dots appear on the screen, unplug the receiver/DVR again. Repeat this process two more times. Plug the receiver/DVR back in on the third time and leave in., The DVR is the Master and any other boxes are slaves. The slaves get their orders from the master and if the master is not working, then the slaves don't know what to do. Try rebooting the DVR (8005) first. Then try rebooting the receiver in question. If that doesn't work, do the following: Unplug the DVR and both receivers. Unplug your modem ..., 28. 13K views 2 years ago. Hi today we look at how to fix your DVR if its NOT recording, we'll look at hardware and software issues do joy ..., U-verse tv not working on new fiber lineTv live streaming rolls devices mobile att access only Tv uverse app att verse live iphone updated letUverse verse. At&t u-verseInternet gigapower att router uverse verse signals modem ‎2 internet signals with u-verse with gigapowerAtt modem uverse cable gateway connect fiber dsl internet pace verse ont ..., DALLAS, Sept. 23 /PRNewswire/ -- AT&T* today announced the launch of new DVR features for AT&T U-verse® TV customers on U-verse Online, including the ability to schedule DVR recordings directly ..., Try this first. Restart your TV receiver by holding the POWER button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress. Restart your Wi-Fi ® Gateway by removing the power cord for one minute then plugging it back in., Learn why the ATT Uverse app may not work properly and how to fix it. Find out how to update, restart, clear cache, reinstall, check compatibility, disable VPN, and contact support for the app., When trying to watch a DVR recording on a wired receiver on my Uverse system, the receiver is unable to display a list of the recordings on the DVR. It displays a message to check to make sure they are on the same network. I believe they are as I only have the one network with Uverse internet and TV., Restart your receiver by holding down the POWER button for 10 seconds then pressing it again to restart. This process takes 5-8 minutes to complete and will impact any DVR recording in progress. Please contact us to provide additional help if your problem is not resolved. Last updated: December 7, 2022. Browse topics. Channels, …, A user reports a problem with their UVerse DVR and gets some suggestions from other users and an AT&T specialist. The possible solutions include non-disaster and disaster recovery steps, and checking the connection to the gateway., Learn how to fix common problems with U-Verse TV service, such as picture, sound, and connection issues. Find out how to restart the receiver, gateway, and pair the WAP, and check the settings and cables., I cannot access my recordings list on my DVR. It says "recordings list unavailable" and it is not recording my scheduled programs even though it says it is. I have restarted the DVR and the wireless receivers several times and unplugged them., 1. Unplug everything starting with the DVR, then the STBs and lastly the RG (modem). 2. Wait for about 15 seconds and plug in RG FIRST. Allow all lights to start working. 3. Next plug DVR back in. Wait to see if it starts working. 4. Lastly, plug in any STBs and wait for each to start working., Honestly, the best option is to have AT&T create an app to stream content, which they've done. You might just have to deal with the experience they give since there won't be any 3rd-party apps allowed to tap into their services. Anything you research will be a workaround. So maybe Slingbox is what you're after., If the DVR functions are still not working, try a Non-Destructive Disaster Recovery. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in. When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times., Then it started working again but now our satellite receivers cannot access the DVR, they all show no recordings but we can play recordings on the main receiver. The satellite receivers can receive broadcast tv ok and we can see upcoming programs to record but cannot play any. We have four wired satellite receivers and two wireless receivers ..., Try these quick tips: Restart your U-verse TV receiver (DVR) by holding down the POWER button for 5 seconds, then press it again to restart. (This takes 5-8 minutes and impacts any DVR recordings in progress.) Press the Recorded TV button …, Follow these steps to troubleshoot your issue. Press Menu on the U-verse Remote Control. Scroll down to Help, then press OK. Select Information. Scroll to Troubleshoot & Resolve, then press OK. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete. Follow the onscreen instructions to resolve., For 3 1/2 weeks my Uverse app on my iPhone XR (with most current IOS updates) has not been working and I cannot log into it. According to several forum threads I have found, they 'are working on it' but still no solutions and still no way to use what was once a good and viable app to program my dvr with when not at home., Re: - Your TVs most likely have CC capability as well; Check your TV remotes. Yes, this is true, but, the TV CC is analog. Digital does not pass to to the TV. To use the CC in the TV you need to use component connection (not HDMI) and set the aspect to widescreen SD. 0., May 31, 2021 · I used to think that the "cloud DVR" was a stupid idea. When the WAN goes out-of-service then you can't watch last weeks soap operas until the prem-tech looks and then calls the line-tech who (eventually) fixes the line. NOW I understand that the LOCAL DVR recording is JUST AS STUPID. When the WAN goes out-of-service then you can't watch last ..., Step 1: Disconnect all attachments and equipment from your device including the network cable. Step 2: Now turn off the device and unplug the power cable. Step 3: Wait for a while (approximately 15 seconds) until the temporary storage of your device loses all the stored cache. Step 4: Now plug the power cable and switch on your device., Steps to troubleshoot Xfinity Stream app not working on LG and Samsung TV. Check Internet Connection - Ensure your TV has a stable internet connection. App Update - Verify that the Xfinity Stream app is updated to the latest version. Restart TV - Power cycle your LG or Samsung TV by turning it off and on., The DVR is the Master and any other boxes are slaves. The slaves get their orders from the master and if the master is not working, then the slaves don't know what to do. Try rebooting the DVR (8005) first. Then try rebooting the receiver in question. If that doesn't work, do the following: Unplug the DVR and both receivers. Unplug your modem ..., Yeah its not ideal. I spent an hour yesterday and four today changing passwords, even changed my log in ID for the ATT account so it would be different than the direct TV stream etc. all still had the same looping issue. Creating a completely new direct TV stream account with a new e-mail worked. You can go into your direct TV stream profile ..., Dec 7, 2022 · Tip: Try the Troubleshoot & Resolve tool on your U-verse TV by pressing MENU on your remote, then select Help. Choose Information and then Troubleshoot & Resolve. Internet. Troubleshoot your internet. Find your Wi-Fi network name and or password. Connect a computer to your Wi-Fi home network. Understand your gateway status lights. Digital phone., Press Menu on the U-verse Remote Control. Scroll down to Help, then press OK. Select Information. Scroll to Troubleshoot & Resolve, then press OK. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete. Please give these steps a try and get back with us.