800-279-1878

1-800-424-4518 . TTY 711 . www.MCCofVA.com . Added benefits: Adult dental and vision 2 dental exams and cleanings and 1 set of x-rays each year ($1,500 year limit) $150 for glasses or contact lenses every 2 years Pregnancy self-management incentives and mobile tools Support after a home placement for foster children Child weight loss support

All rate changes are effective July 1, 2021. In accordance with Item 313.CC of the 2021 Appropriation ACT, DMAS will revise the per diem rates paid to Virginia-based PRTFs and Residential ASAM Level 3.3/3.5/3.7 facilities using the provider's audited cost per day from the facility's cost report for provider fiscal years ending in state ...1-800-279-1878 Anthem Healthkeepers Plus . 1-800-901-0020 Megellan Complete Care . 1-800-424-4518 Optima Family Care . 1-800-881-2166 United Healthcare Community . 1-844-752-9434 Virginia Premier Elite. 1-800-727-7536 . For an updated list of MCO's and contact information, visit coverva.org. 4. Out-of-State Coverage FAMIS MOMS receiving fee ...Uncover the identity of an unknown caller with our free reverse scam phone number lookup tool. Discover who's calling you and avoid scams and robocalls• User will need C-id at the time of call 1-800-933-4672 Press 1 for Government Health Care Medicall AVRS Automated Services Available (24 hours a day x 7 days a week) Automated Provider access to the following Information: Phone (Richmond Area) - 800-772-9996 • Member Eligibility Phone (USA) - 800-884-9730 • Claim Status • Claim Payments1-800-279-1878 (Medallion/FAMIS) or 1-855-652-8249 (CCC Plus). We are here to help and look forward to joining you on our members' journey to better health. Clinical Practice Guidelines . Aetna Better Health of Virginia's Clinical Practice Guidelines and Preventive Services Guidelines are based on nationally recognized recommendations and peer-Call Provider Relations for provider-related inquiries and to reach Claims Status, Inquiries or Research (CICR), Pharmacy, Prior Authorizations, and Member Services: Phone: 1-800 …

1-800-279-1878 (TTY: 711) Fax: 844-230-8829 Email: [email protected] Contracting For all contracting inquiries, email the Contracting team at NetworkDevelopment-VAContact@ A etna.com. To submit your request to become a participating provider with Aetna Better Health, visit our website. Pharmacy …Did you get a call or text from 800-309-1804? View owner's full name, address, public records, and background check for +18003091804 with Whitepages reverse phone lookup. ... (800) 279-1878. 10 searches (800) 276-3744. 10 searches Show All (800) 508-1077. 25 searches (800) 345-1515. 20 searches (800) 572-6295. 19 searches ...The purpose of this bulletin is to inform providers that rates for skilled and private duty nursing services will increase, effective July 1, 2021. In accordance with Item 313.DDDD of the 2021 Virginia Acts of Assembly, skilled and private duty nursing rates will be increased to 80% of the benchmark rate developed by Burns and Associates. The ...The purpose of this bulletin is to provide an update to the implementation of the new provision of payment to legally responsible individuals (LRI) for personal care services that were scheduled for March 1, 2024 In an effort to support the families who are preparing for the potential changes being discussed in the General Assembly on this ...You can call us with your grievance or appeal at 1-800-279-1878 (TTY: 711). By mail. You can send your grievance or appeal to: Aetna Better Health® of Virginia. PO Box 81040.

The purpose of this memorandum is to notify providers that updates have been made to Chapter 2 of all Manuals. This manual update includes the following changes: Addition of clarifying text relating to existing provider enrollment requirements.The purpose of this memorandum is to notify providers of the revisions to Appendix D and Appendix E in the pharmacy manual. Appendix D includes information regarding updates to the Virginia Medicaid's Preferred Drug List (PDL) or Common Core Formulary and fee-for-service (FFS) drug service authorization requirements for drugs reviewed by the Department's Pharmacy and Therapeutics Committee ...Claim Resubmission. Complete the information below in its entirety and submit it with supporting clinical documentation to the Cleveland, OH address listed in the instructions. Questions regarding the appeal should be directed to Claims Inquiry/Claims Research at 1‐800‐279‐1878. Use one form per member.Here are the most common services that require prior authorization. This list is not comprehensive. For specific benefit information and documented confirmation of services requiring prior authorization, contact Member Services at 800-279-1301. Air ambulance, non-emergent. Bariatric surgery.Call 1-800-279-1878. You can get help 24 hours a day, 7 days a week. For after-hours or weekend questions, just choose the prior authorization option to leave a voicemail. We’ll return your call. More about prior authorization. Criteria and practice guidelines. All providers and members can access medical and behavioral health management criteria and …The 1878 Morgan Silver Dollar features a likeness of Miss Liberty on the obverse and an American bald eagle on the reverse. While Morgan Silver Dollars are technically called Liberty Head silver dollars, they are more widely known by their namesake designer, George T. Morgan. 1878, the first year of the Morgan Silver Dollar series, features a wide array of varieties, many of which are based on ...

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Title: Health Plan Comparison Chart Author: Virginia Department of Medical Assistance Services (DMAS) Subject: Use this comparison chart to compare added benefits covered by each plan.Member Services: (TTY: 711) 1-800-279-1878. For end-of-life care: Involve hospice or home health providers to ensure patients don’t go to the hospital for non-emergent end-of-life care issues. Utilize translators for patients with limited English proficiency. Utilize interpreters/sign language for deaf or hard of hearing patients.Medallion/FAMIS 4.0: 1-800-279-1878 CCC Plus: 1-855-652-8249 . Effective: 09/20/2019 C16595-A . Page 2 of 2 Proprietary . Title: Arikayce-Request-Form-VA Author: CQF Subject: Accessible PDF Keywords: PDF/UA Created Date:Call: 1-800-424-4046 Provider HELPLINE for claims assistance only as of March 26, 2022 Monday-Friday 8:00 a.m.-5:00 p.m. For provider use only, have Medicaid Provider ID Number available. 1-804-786-6273 1-800-552-8627 Provider Enrollment and Management Help Desk Monday-Friday 8:00 a.m.-5:00 p.m. For provider use only, have Medicaid ProviderCall: 1-800-424-4046 Provider Enrollment In-State: 804-270-5105 Out of State Toll Free: 888-829-5373 Email: [email protected] Provider HELPLINE Monday-Friday 8:00 a.m.-5:00 p.m. For provider use only, have Medicaid Provider ID Number available. 1-804-786-6273 1-800-552-8627

Medallion/FAMIS – Member Services 1-800-279-1878 (TTY: 711) Monday-Friday, 8 a.m. to 5 p.m. CCC Plus – Member Services 1-855-652-8249 (TTY: 711) 24 hours a day, 7 days a week. HMO SNP – Member Services 1-855-463-0933 (TTY: 711) 8 a.m. - 8 p.m., 7 days a week. Member Services can help you:All rate changes are effective July 1, 2021. In accordance with Item 313.CC of the 2021 Appropriation ACT, DMAS will revise the per diem rates paid to Virginia-based PRTFs and Residential ASAM Level 3.3/3.5/3.7 facilities using the provider's audited cost per day from the facility's cost report for provider fiscal years ending in state ...HELPLINES. 1-800-279-1878 (TTY: 711) Hours and services. Member Services: 24 hours a day, 7 days a week. Call to learn more about Aetna Better Health® of Virginia and how to get all covered services. For care management, ask to speak to your care manager. Behavioral health crisis line: 24 hours a day, 7 days a week. Call Member Services.Fax to: 855-661-1828 Phone: 1-800-279-1878 Aetna Better Health of Virginia 9881 Mayland Drive Richmond, VA 23233 1-800-279-1878 (TTY: 711) DATE OF REQUEST: (MM/DD/YYYY) TYPE OF REQUEST: INPATIENT . OUTPATIENT IN OFFICE . URGENT – WHEN A NON-URGENT PRIOR AUTHORIZATION REQUEST COULD SERIOUSLY JEOPARDIZE THE LIFE OR HEALTH OF AFind all the information for Carenet on MerchantCircle. Call: 800-279-1878, get directions to 9881 Mayland Dr, Richmond, VA, 23233, company website, reviews, ratings, and more!Finding an affordable place to live is a top priority for many individuals and families. If you’re on a tight budget, you may be wondering what kind of apartments you can find for ...1-800-279-1878 (TTY: 711). Need a ride to get your vaccine? Call and schedule a ride (for free) at . 1-800-734-0430. M. LONG-TERM SERVICES & SUPPORTS . Fall 2021 . 86.22.358.1-FA (9/21) Standard U.S. Postage PAID Walla Walla, WA Permit No. 82. Aetna Better Health ® of Virginia . 9881 Mayland Drive Richmond, VA 23233-1458 Live virtual …Uncover the identity of an unknown caller with our free reverse scam phone number lookup tool. Discover who's calling you and avoid scams and robocalls1 ® over $2500 in savings. Health plan comparison chart Read the added benefits that each health plan offers. For questions, call us toll free at(800) 424-4046 (888) 656- 2168. Medallion 4.0 . Phone Number Fax Number . Aetna Better Health . 800-279-1878 (833) 757-1583 (for ARTS) Anthem HealthKeepers Plus plan (800) 901-0020 (844) 445-6646 . Molina Complete Care of Virginia (800) 424-4524 (855) 769-2116 . Optima Family CareOr contact Cover Virginia to change your info. Just call 1-833-5CALLVA ( 1-833-522-5582) (TDD: 1-888-221-1590 ). You can call Monday through Friday, 8 AM to 7 PM and Saturday, 9 AM to 12 PM. To learn more about updating your contact info, visit Department of Medical Assistance Services or check out this video . Get help.Title: Medallion 4.0 Health Plan Comparison Chart Author: Virginia Department of Medical Assistance Services Subject: Use this comparison chart to compare added benefits covered by each plan.

Uncover the identity of an unknown caller with our free reverse scam phone number lookup tool. Discover who's calling you and avoid scams and robocalls

Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice. 1-800-884-9730 or 1-800-772-9996Community organizations and providers with questions should contact Aetna Better Health Member Services at 1-800-279-1878. About Aetna Aetna is one of the nation’s leading diversified health care benefits companies, serving an estimated 46.7 million people with information and resources to help them make better informed decisions about their ...1-800-279-1878 . Administración de atención 1-800-279-1878 . Línea de enfermería las 24 horas 1-877-878-8940 . Servicios dentales (programa Smiles For Children) 1-888-912-3456 . Transporte 1-800-734-0430 . Servicio de interpretación y formatos alternativos . Si necesita ayuda en otro idioma o formato, llame al . 1-800-279-1878 (TTY: 7111-800-279-1878 (TTY 711) 1-800-279-1878 1-800-279-1878 1-888-912-3456 1-800-734-0430 1-800-279-1878 1-888-693-3211 Submit grievances and appeals to Aetna Better Health Of Virginia p.o. 81139 5801 postal Road Cleveland, OH 44181 { eaetna Aetna Better Health@ of Virginia Name Medicaid/Member ID # Language PCP PCP Phone DOB CardinalCare Medoid SexManaged Care HelpLine. Toll-Free: 1-800-643-2273. Can speak with you in other languages. TTY: 1-800-817-6608. Moms in Motion is a Service Facilitation provider for Medicaid CD-PAS (CCC Plus, CL & FIS Waivers, EPSDT program) enrollees in Virginia.The purpose of this memorandum is to highlight changes and additions the Department of Medical Assistance Services (DMAS) made to Chapter IV and Appendix D of the Durable Medical Equipment and Supplies Manual.. Additions were made to the medical car seats section and breast pumps for pregnant and postpartum women section.Who is calling or texting from 800-827-1878 phone number? Reverse Phone Lookup registered owner's full name, address, public records & background check for +1 800-827-1878 with Whitepages.Call our Health Services Department at 1-800-279-1878. You can get help 24 hours a day, 7 days a week. For after-hours or weekend questions, just choose the prior authorization …3 Restorative Care Specialty allows dentists to restore teeth to proper function Fillings and crowns Crowns are covered when a root canal is done while member is

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NIST 800-53 security controls are a set of guidelines and standards developed by the National Institute of Standards and Technology (NIST) to help organizations improve their infor...Call Aetna at: 1-800-279-1878 (TTY: 711). Please sign and return this completed form to: Aetna HIPAA Member Rights Team PO Box 14079 Lexington, KY 40512-4079 . Or you can fax it to: 1-859-280-1272 "Aetna" also includes Aetna's subsidiaries, affiliates, employees, agents and subcontractors.Toll Free 1-800-772-9996 and 1-800-884-9730 Richmond and Surrounding Counties (804) 965-9732 and (804) 965-9733. Telephone audio response system. Available 24/7; free of charge to providers. Caller may check up to three dates of service for each member and inquire on up to three members per call. Medicaid Expansion will be spoken as …Phone (Toll Free) - 800-552-8627 Phone (In State) - 804-786-6273 DD Waiver Claims Virginia Medicaid Provider Helpline Phone (Toll Free) - 800-552-8627 Phone (In State) - 804-786-6273 MCO Claims: ... 1-800-279-1878 Select the appropriate prompt for all other Claims issues. Anthem Brandon Hutchins-757-272-2593 [email protected] purpose of this bulletin is to inform providers that select Early Intervention (EI) service rates will increase effective January 1, 2024. In accordance with Item 304.TTTT of the 2023 Virginia Acts of Assembly, the Department of Medical Assistance Services (DMAS) shall increase the reimbursement rates for Early Intervention (EI) …If you are already an Aetna Dental Insurance Member and have a question regarding your existing policy or claim, please visit Aetna.com or call 1-800-872-3862 I have a question about billing Topic* Please select a topic for your inquiry Billing Question OtherPhone. You can call Provider Relations at 1-800-279-1878 (TTY: 711). We’re here for you Monday through Friday, 8 AM to 6 PM.Title: Medallion 4.0 added benefits comparison chart Author: Virginia Department of Medical Assistance Services (DMAS) Subject: Use this chart to compare added benefits covered by each plan. ….

1-800- 279-1878 . Sincerely, Aetna Better Health of Virginia ©<2019> Aetna Inc. <APN> <06/19> Proprietary . Title: Claim edit notification Respiratory Virus Panel (RVP) claims_ Author: CQF Subject: Accessible PDF Keywords: PDF/UA Created Date:Aetna Better Health 1-800-279-1878 or TTY: 711 Anthem HealthKeepers Plus 1-800-901-0020 or TTY: 711 Molina Healthcare 1-800-424-4518 or TTY: 711 Sentara Community Plan: 1-800-881-2166 or TTY: 711 (Northern VA Kaiser Permanente members: 1-855-249-5025) ... (800) 552-8627 for support. If you have a more complex issue/question please contact the ...800-279-1783. 800 area code: Toll-free . Report a phone call from 800-279-1783 and help to identify who and why is calling from this number. 0. JES. 27 Nov 2007. Every night this number calls for my daughter. Most recently, the operator's name is "Debra". Reply! 0. KMR.Aetna Better Health 1-800-279-1878 or TTY: 711 Anthem HealthKeepers Plus 1-800-901-0020 or TTY: 711 Molina Healthcare 1-800-424-4518 or TTY: 711 Sentara Community Plan: 1-800-881-2166 or TTY: 711 (Northern VA Kaiser Permanente members: 1-855-249-5025) ... (800) 552-8627 for support. If you have a more complex issue/question please contact the ...Get help in a crisis. Call Member Services at 1-800-279-1878 (TTY: 711) and choose the crisis option. We’re here for you 24 hours a day, 7 days a week. If you’re thinking of …Medicaid ElectronicBulletin: Visit Verification Required September 1, 2020 08/14/2020 Page 2 PROVIDER CONTACT INFORMATION & RESOURCES Virginia Medicaid Web Portal Automated Response System (ARS)Fantastic service. My phone rings ONCE several times per day so I know Nomorobo is working.Thank you so much for your service. Looking forward to using your cell phone version. — Ron N, Nov 29th, 11:05am. Block this robocall and over 8,879,830 more with Nomorobo! Stop robocalls with Nomorobo. (800) 299-3984 is a Robocall. Click here to listen ...ACS EDI Helpdesk (8am-5pm, Mon-Fri): Phone - 866-352-0766 Fax - 888-335-8460. Point of Service (POS) Pharmacy Support. • POS Transmission Issues • After Hours Only - Claims Support - Coverage, Limits, Status, Denial Reasons. ACS Pharmacy Helpdesk (24 hours a day x 7days a week) Phone - 800-774-8481. Other Helpful Information.Learn how the 2022 State Budget affects the Medicaid rates for various services and providers in Virginia.The side effects of taking 800 milligrams of ibuprofen include upset stomach, bloating, gas and mild heartburn, according to Drugs.com. Other possible side effects include itching ... 800-279-1878, [email protected] Phone: 800-279-1878 . Fax: 844-230-8829, Or call us at 1-800-279-1878 (TTY: 711). Contact us. To learn more about medical management, check your provider manual (PDF). Or call us at 1-800-279-1878 (TTY: 711). Care management. Care management. Our goal is to improve access to quality care and avoid unnecessary medical costs. We try to help with the efficient use of medical resources ..., You can call Provider Relations at 1-800-279-1878 (TTY: 711). We're here for you Monday through Friday, 8 AM to 6 PM. Mail. Aetna Better Health® of Virginia ATTN: Provider Relations PO Box 818044 Cleveland, OH 44181-8044., How to get started. If your practice already uses Availity, simply contact your administrator to request a username. If you don’t know who your administrator is, call Availity at 1-800-282-4548 for help. If your practice is new to Availity, you can use the registration link below to set up your account. Set up Availity account., Other benefits. 24 free round-trip rides per year to grocery stores and more Up to 56 meals delivered to home after hospital stay Up to $275 for GED prep, test Up to $75 for college application help (restrictions apply) Free mattress cover, pillowcase for those with asthma Memory alarms, devices for dementia/memory loss., 24 hours a day, 7 days a week. HMO SNP - Member Services. 1-855-463-0933 (TTY: 711) 8 a.m. - 8 p.m., 7 days a week. Member Services can help you: Learn about all the covered benefits and services available to you as an Aetna Better Health member. Find a doctor or other health care provider, and help you make an appointment., Call: 1-800-424-4046 Provider HELPLINE for claims assistance only as of March 26, 2022 Monday-Friday 8:00 a.m.-5:00 p.m. For provider use only, have Medicaid Provider ID Number available. 1-804-786-6273 1-800-552-8627 Provider Enrollment and Management Help Desk Monday-Friday 8:00 a.m.-5:00 p.m. For provider use only, have Medicaid Provider, The purpose of this bulletin is to inform providers that select Behavioral Health (BH) service rates will increase effective January 1, 2024. In accordance with the 2023 Appropriation Act[1], the Department of Medical Assistance Services (DMAS) shall increase reimbursement rates by 10% for a set of specified behavioral health services (Items ..., The purpose of this memorandum is to notify providers that the Renal Dialysis Clinic Manual has been deleted. The manual text was outdated, and relevant information related to Renal Dialysis has been added to the Practitioner Manual. Member eligibility, claims status, payment status, service limits, service authorization status, and remittance ..., I keep telling people about your site and am sure I have influenced several people into joining up. Thank you for giving me back my peaceful home. Block this robocall and over 8,859,590 more with Nomorobo! Stop robocalls with Nomorobo. (800) 279-8505 is a Robocall. Click here to listen. Powered by Nomorobo., Results of point of care tests should be considered presumptive. Definitive screening (GC/MS) should be performed prior to changes in clinical care. GC/MS testing provides exact levels of specific substances found in samples, and it is up to the treatment provider, in coordination with the lab, to determine if a sample is 'positive or ..., Download PDF. Memo. Effective Date: June 5, 2023, 10:38AM. To: All Providers Participating in the Virginia Medicaid and FAMIS Programs. From: Cheryl J. Roberts, Director Department of Medical Assistance Services (DMAS) The purpose of this memorandum is to notify providers that updates have been made to Chapter 5 of the LTSS Screening Manual., 1-800-279-1878 or TTY/TDD: 711 if hearing impaired. To Our Providers: Please click here to initiate an electronic prior authorization (ePA) request. Alphabetical Search Skip to Brand & Generic Search. A., In January 2023, DMAS launched a single managed care enrollment website: VirginiaManagedCare.com, Managed Care Helpline, 1-800-643-2273 (TTY: 1-800-817-6608), mobile app and aligned open enrollment process for managed care members. Members continue to have the option to change their health plan through the enrollment broker during annual open ..., Or contact Cover Virginia to change your info. Just call 1-833-5CALLVA ( 1-833-522-5582) (TDD: 1-888-221-1590 ). You can call Monday through Friday, 8 AM to 7 PM and Saturday, 9 AM to 12 PM. To learn more about updating your contact info, visit Department of Medical Assistance Services or check out this video . Get help., The purpose of this bulletin is to inform providers that DMAS and all managed care organizations (MCOs) will cover remote patient monitoring (RPM) services for full benefit Medicaid and FAMIS populations in accordance with the 2021 Special Session I Budget, Item 313.VVVVV. DMAS also has clarified guidance on select Behavioral Health codes ..., 1-800- 279-1878 . Sincerely, Aetna Better Health of Virginia ©<2019> Aetna Inc. <APN> <06/19> Proprietary . Title: Claim edit notification Respiratory Virus Panel (RVP) claims_ Author: CQF Subject: Accessible PDF Keywords: PDF/UA Created Date:, The purpose of this bulletin is to provide information about the transition process and requirements for service authorizations for Medicaid members and providers affected by the July 1, 2021 implementation of the enhanced services through Project BRAVO., Your Provider Relations team. After you join our network, we'll assign you a network consultant. They'll be your primary point of contact with us, sharing important information with you. They'll also help you with any administrative or operational concerns, like tracking member information and updates, finding forms and reviewing claims ..., Medicaid Memo: DD and CCC Plus Waivers: Provider Flexibilities Related to COVID-19 April 22, 2020 Page 5 Provider HELPLINE Monday-Friday 8:00 a.m.-5:00 p.m., Managed Care HelpLine. Toll-Free: 1-800-643-2273. Can speak with you in other languages. TTY: 1-800-817-6608. Moms in Motion is a Service Facilitation provider for Medicaid CD-PAS (CCC Plus, CL & FIS Waivers, EPSDT program) enrollees in Virginia., Members 1-800-279-1878 Anthem HealthKeepers Plus 844-471-7937 Members 1-800-901-0020 Molina Healthcare 800-614-7934 800-424-4524 Members 1-800-424-4518 Sentara Health Plans 844-552-7508 866-546-7924 or 757-552-8398 Members 1-800-881-2166 United Healthcare ommunity Plan 855-770-7088 Providers 877-843-4366, Title: Health Plan Comparison Chart Author: Virginia Department of Medical Assistance Services (DMAS) Subject: Use this comparison chart to compare added benefits covered by each plan., Out-of-network providers can call into our UM Department at 1-855-652-8249 for CCC Plus and 1-800-279-1878 for Medallion/FMAIS 4.0 to request a non-par auth which will pay claims at 100% DMAS. Malpractice Insurance for Educators. Providers must have malpractice insurance if they are not covered by the local system., At Grupo Telco LLC we specialize in accurate diagnosis, quick repair, reliable maintenance and, if necessary, efficient replacement of solar panels in homes and businesses. Our team of experts will ensure your systems operate optimally, maximizing your solar energy investment. Additionally, we are proud to offer cutting-edge street lighting ..., HELPLINES. 1-800-279-1878 (TTY: 711) Hours and services. Member Services: 24 hours a day, 7 days a week. Call to learn more about Aetna Better Health® of Virginia and how to get all covered services. For care management, ask to speak to your care manager. Behavioral health crisis line: 24 hours a day, 7 days a week. Call Member Services., A: The Virginia DMAS CMP Reinvestment Program Team can be reached by email at: [email protected] or by telephone at (804) 629-7455. Member eligibility, claims status, payment status, service limits, service authorization status, and remittance advice. Member eligibility, claims status, payment status, service limits, service ..., In today’s fast-paced business world, maintaining a strong brand image is crucial for success. One powerful tool that can help enhance your brand image is a 1-800 phone service. Ha..., NIST 800-53 security controls are a set of guidelines and standards developed by the National Institute of Standards and Technology (NIST) to help organizations improve their infor..., Title: Health Plan Comparison Chart Author: Virginia Department of Medical Assistance Services (DMAS) Subject: Use this comparison chart to compare added benefits covered by each plan., If yes, you and your family still have options. Visit Cover Virginia and answer six questions using this screening tool. If you qualify, you can apply for coverage: Online: Use the online application page. By phone: Call Cover Virginia at 1-833-5CALLVA ( 1-833-522-5582) (TDD: 1-888-221-1590)., March 19, 2020, 12:00AM. To: All Providers Participating in the Virginia Medicaid and FAMIS Programs. From: Karen Kimsey, Director Department of Medical Assistance Services (DMAS) This memo sets out the Agency's initial guidance on the flexibilities available to providers in light of the public health emergency presented by the COVID-19 virus., Community organizations and providers with questions should contact Aetna Better Health Member Services at 1-800-279-1878. About Aetna Aetna is one of the nation’s leading diversified health care benefits companies, serving an estimated 46.7 million people with information and resources to help them make better informed decisions about their ...