Vizio tv stuck on initial setup screen

A television purchase can be a major one, so it pays to do some research before you make a final decision. Here’s everything you need to know about Vizio TVs, including reviews, tr...

Vizio tv stuck on initial setup screen. M55-E0 stuck in Vizio logo. Hi everyone, I turned on my TV today and I just had a blank screen and wasn't able to do anything else. Happens, so I just did a soft reset by unplugging, holding the power button, and plugging back in. This has always worked in the past. This time I got a screen that says they are updating my display and tv will ...

Same issue for me but finally got it to work. Had a separate issue with my tv so it caused the voice prompts to come on since the ps5 idled for 60 seconds. Powered it up and got to the user select screen then nothing after that even with moving the left stick, just a noise with the circle button.

The VIZIO Mobile app allows you to control your TV, select your inputs, browse and discover movies, TV shows, music, live streams, and more! If you still need help, click here to reach out to our Customer Support Team. We're here to ensure you enjoy a seamless viewing experience on your TV! Product Type: TV Category: Troubleshooting Sub ...Release the buttons, find the Vizio Menu Button on the remote control, and press it. This should result in the service menu on the television display to access the system settings. 3. Now, scroll down and find the TV option, “Reset & Admin.”. 4. Continue to scroll down until you ding the Reset TV to Factory Defaults.Power cycle your Vizio TV. Try the Clever Fix (power cycle) if your Vizio TV is stuck with a black screen of death. Unplug your Vizio TV from the power socket and wait for a minute. As you're doing so, press and hold the power button on your TV for around 3 to 5 seconds. Once the minute is up, plug your Vizio TV back in and power it back up.You can tell whether the horizontal lines on the Vizio TV screen are a software or hardware problem. If the lines move or fade after a while, that is a software problem. For a hardware problem, the lines are usually permanent and bold. How to Remove Horizontal Lines on Vizio TV Screen Method 1. Update your TV FirmwareMethod #1: Hard reset your Vizio Smart TV without a remote. Try a hard reset if power cycling the TV doesn't work. Take these actions: Press the power button on the back of the TV to turn it on. Press and hold the "Input" and "Volume Down" buttons at the same time for 10 to 15 seconds while the TV is on.Vizio provides PDF downloads of manuals for all of its smart TVs on its company website, usually in English, Spanish and French. Users can either search for their specific model of...If you've tried all this and your TV still isn't connecting, let's try power cycling your TV. To do this, unplug the power cord from the back of the TV or the outlet for about 5 seconds, then plug it back in. Many VIZIO TVs will power on automatically when reconnected. If yours doesn't, just turn it on using the remote or side buttons. Still no ...Here are the quick steps to reset the remote controller. Press 1RCV on the remote controller while holding it down (note that step 2 must be performed with this button pressed down) Hold down on 2HOME until the three remote indicator lights up (about 3 seconds). After 30 seconds, hit 1RCV once more. 2. Replace HDMI Cables.

Whether you’re a die-hard fan or just love the excitement of Sunday football, having the right TV setup can make all the difference in your viewing experience. One of the first thi...If your Vizio Smart TV stuck on logo screen, the very first thing that you need to do is to do the power cycle. Most of the time by simply turning off and turning ON the television …Please try this before we go further into this. Unplug the TV, then press and hold the power button on the set (not the remote) for 30 seconds, then release it. Then wait 10 minutes and plug the set back in, press and hold the power button again on the set until it turns on. Let me know if this helps or not. Thank you.Follow these instructions to perform a soft power cycle on your Vizio TV. 1. Press the Menu Button on the Remote to open the Setting tab on the TV. 2. Click and open the Systems menu and then click on Reset TV to Factory Settings. 3. Select the Restart option and click on Yes to confirm.Change the Picture Mode. You can also try changing the picture mode of your Vizio TV, as it helps many users fix the freezing issue. Follow the below steps to change the picture mode on your TV: Step 1: Press the Menu button on your remote. Step 2: Navigate to Picture > Picture Mode. Step 3: Switch to a different picture mode, then restart the TV.Hold down for 5 seconds to access the Accessibility Menu with features like Talk Back and Zoom Mode. Email: [email protected]. Call: 1-877-698-4746 for additional support. Plug the TV power cord into a wall outlet. Connect 2 your other devices to the TV, such as game console (not included). HDMI cable is recommended.Open the SmartCast app and tap on Settings > System > Power Mode > Quick Start. Power Cycle the TV. Power cycling will fix minor performance issues, including a grey screen. To reset your Vizio TV, disconnect the power cable from the wall socket, then hold the power button on the side of the TV for 3–5 seconds.

Community Experts online right now. Ask for FREE. ... Ask Your Question Fast!First of all, unplug the Router or Disconnect from the WiFi. 2. Then, press the "Menu" button on the remote and navigate to "Systems.". 3. In the System Settings, You have to select the "Reset & Admin" option. 4. After that, select "Reset TV to Factory Defaults" and press OK. 5.Go to Solution #1. If the screen remains dark, try the remote and TV's Power buttons again. Keep an eye on the TV's LED indicator light. If the indicator is OFF, your TV is not receiving adequate power. There may be an issue with your power outlet, cables, or the TV's power board. Go to Solutions #2 and #3.Bought the family a new TV (model V505-J09). Hooked it up, set up the wifi and is starts its automatic firmware update. Been stuck on downloading update for hours. I've power cycled it twice. I've hooked it up via ethernet cable vs. wifi. No progress bar, just the stupid download screen. Should I return this piece of $%&* or is there a chance ...The Tv will reboot and show the initial setup on the screen, from there you can choose the Home mode and proceed with the setup to complete it. ... My vizio TV is stuck in small screen upper left corner of TV. 2015-05-06T00:00:00. Aric. Technician. 66,285 Satisfied Customers.

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How to Find Your Model Number. On the side of your box. On the front of your User Manual. On the back of your TV. On the back of your Soundbar. The VIZIO Support homepage provides the latest trending support topics and support videos, user manuals, product registration, along with tech specs and troubleshooting steps.Turn on the TV, the Initial Setup screen should appear. If this screen does not appear see User Manual Chapter 3 for TV Tuner Setup. Select Language; English, Français, Espanol. Press — or once to select Cable or Antenna. Select Cable if you are using cable from the wall or Air if you are using an antenna.DIRECTV Equipment. Wizard setup screen. Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers! Marty6. Contributor. Friday, December 6th, 2019 8:30 PM.For PC questions/assistance. When asking a question or stating a problem, please add as much detail as possible. If you have a specific Keyboard/Mouse/AnyPart that is doing something strange, include the model number i.e.I have a Vizio HDTV about 32" that seems to be stuck on channel 20. The original symptom was that the screen said "No signal." The cable box is hooked up to the TV input and when I power the TV on it comes up with 20 Antenna in the right hand corner of the screen. I control the TV with the cable remote a nd it powers on and off OK.Press the physical power button on your Vizio TV for about 30 seconds. Wait for 10 minutes. Connect the previously disconnected devices to your Vizio TV. Plug the Vizio TV into the power outlet ...

It's super easy to make your VIZIO TV speak your language and sound just right. Here's how to do it: Grab your remote and press the 'Menu' or button. If it's not already on the screen, you might need to select 'All Settings' to see more options. Next, choose 'System' and then 'Menu Language.'.5 Powerful Fixes to Unfreeze Your Vizio TV. You should not panic if your Vizio TV has recently stopped working.Push and slide the cover down. Then lift the cover to access the battery compartment. Insert two batteries into the remote control. Make sure that the (+) and (-) symbols on the batteries match the (+) and (-) symbols inside the battery compartment. Replace the battery cover and slide to close.Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket). Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.3609. 📝Applicable models: GTV. 💡 L earn how to fix the GTV Stuck at Logo screen issue on some Vizio TVs. Precautions: This fix is only applicable to GTV devices running Android 10 operating system. Only change the settings or parameters shown in the video guide. Failure to do so could render your device inoperable.Match the Ports: Look at the back of your TV and the device you're connecting. Find a matching video port (HDMI, Composite, etc.). Plug It In: Use the right cable (you'll need to provide this) to connect your TV to the device. Power Up: Turn on both your TV and the connected device. Select the Input: Use your TV remote to set the TV's input to ...Now every time I shut off my TV & turn back on it brings me to this screen. I tried doing a hard reset (unplugging, holding power button for a minute), however that still didn't work. Tried uninstalling the app on my phone. All I want is to get back to the set-up screen so I can simply choose the "set up with remote" option.Connect the power cord: Plug one end of the power cord into the back of the TV and the other end into a functioning power outlet. Turn on the TV: Locate the power button on the TV or the remote control, press it, and the TV will start powering up. Follow the on-screen instructions to proceed with the setup process.Hold down for 5 seconds to access the Accessibility Menu with features like Talk Back and Zoom Mode. Email: [email protected]. Call: 1-877-698-4746 for additional support. Plug the TV power cord into a wall outlet. Connect 2 your other devices to the TV, such as game console (not included). HDMI cable is recommended.2.1 Restart Vizio TV. 2.2 Factory reset your Vizio TV. 2.3 Replace Vizio TV remote control batteries. 3 Fix Vizio TV remote menu button not working. 3.1 Reboot the remote control. 3.2 Remove items from in front of the TV. 3.3 Replace remote batteries. 3.4 Buy a new remote. 3.5 Use the SmartCast mobile app.Ensure that your Vizio Smart TV is turned on. Locate the “Menu” button on your TV remote and press it. Navigate to the “System” or “Settings” menu using the arrow buttons. Look for the “Reset” or “Restore Factory Settings” option. Select the option and follow the on-screen prompts to confirm the reset process.

startup using simple operations following on-screen guidance. 1. Switch the input of the TV to the input connected to the unit. 2. Put batteries into the remote controller of this unit. 3. Press [POWER] on the remote controller to turn the unit on. 4. When the language selection screen is displayed on TV, select the language.

This TV has the built in smartcast and it's been stuck in the starting up screen for hours. I've done a soft power cycle. I've done a full factory reset. I've done the DHCP on-off change. I've unplugged it and plugged it back in. Nothing, won't load. The TV tuner works and I am able to connect to my WiFi.I have a Vizio P75-F1 with the infamous black screen of death. The TV powers up, shows the Vizio logo like normal. Then the picture goes black, but the backlight remains on. When doing a factory reset, (Hold Vol Down + Input for 10 sec, release Vol Down and continue to hold Input). The TV will reboot multiple times, but nothing changes.Turn on the TV. The Initial Setup menu screen should appear. If this screen does not appear see UserÕs Manual, Chapter 3 for TV Tuner Setup. Please choose Home Mode for ENERGYSAVINGS Press MENU KEYTOINITIALIZETHEPROCESS 3ELECT,ANGUAGE %NGLISH %SPA×OL &RANCAIS Press button to go to next screen.The first step in troubleshooting is to ensure your TV is connected to the internet and has a stable download speed. To do this, navigate to: Menu > Network > Network Test or Test Connection. If the TV doesn't have a download speed or indicates that it is not connected to the internet click here for assistance in connecting your TV to the internet.Watch this video to find out how to clean TV screens, computer monitors, and the screens on other electronic devices. Expert Advice On Improving Your Home Videos Latest View All Gu...We got our Vizio TV second hand so we don't have the remote. It got stuck on the "pairing successful" screen so we reset it, and plugged it into the router. Now, it is displaying a screen that says we must accept terms and conditions by clicking the menu button on the remote, but we don't have a remote.Here are the steps to test your network connection. First, power up the TV and ensure that it is automatically connected to your Wi-Fi network. Select the Menu option or the settings icon on your Vizio SmartCast TV. Now under Settings, choose Network, followed by Test Connection. Now select Test Connection.

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The VIZIO Support homepage provides the latest trending support topics and support videos, user manuals, product registration, along with tech specs and troubleshooting steps. ... Screen Size (Diag.) 42.50" (1079.5mm) Backlight Type: Full Array LED: Resolution: 4K UHD: ... UHD Codec Support: H.265, H.264, VP9, AV1: Platform: Smart TV: Free ...The VIZIO Support homepage provides the latest trending support topics and support videos, user manuals, product registration, along with tech specs and troubleshooting steps. Product Type: TV Category-Product information Sub Category: Setup This article answers FAQ about firmware updates that occur during the initial setup or your television.First, turn off Vizio’s smart TV WiFi. Now, press the Menu button on your TV’s remote, go to System > Reset & Admin > Reset TV to Factory Defaults, and press the OK button. Type in the Parental Lock Code that is 0000 in most cases. Select Reset and wait for the new setup screen. Finally, turn the TV on, and follow the on-screen instructions ...What to Do if Vizio TV Can't Connect to Wi-Fi. Go to Menu > Network > Test Connection to test your Wi-Fi connection. Check your Wi-Fi password and make sure the capitalizations are correct. Restart your router or TV to get rid of glitches. Reposition your router to eliminate obstacles.GOOD. 46+. Off-Air antenna (using the DTV antenna input). To see if you are able to receive HD signals off-air and for help choosing the right antenna, visit www.antennaweb.org. Cable - Subscribe to HD programming through your local cable company (HD cable box required). Satellite - Subscribe to HD programming through Direct TV or Dish Network ...Re: Roku TV stuck on set up language screen and remote won't work. If your Roku TV is stuck on the language screen, and the remote will only control on/off but can't scroll, try resetting the remote: Remove the cover on the back of the remote and long-press the reset button that you will find near the top. This fixed it for me.Is your TCL TV stuck on the initial setup screen? Watch this video for a step-by-step guide on how to perform a hard reboot, factory reset, and firmware upda...To navigate to the terms and conditions screen, follow these steps: Using your Vizio remote control, locate and press the “Menu” button. This will open the main menu. Navigate through the menu options using the arrow buttons on your remote control. Look for an option like “Settings,” “Setup,” or “Preferences.”.Check the email address displayed under Settings->System->About. If there's one there and it's not yours you'll have to factory reset the device from Settings->System->Advanced system settings. Roku Community Streaming Expert. Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.If it doesn't, press the power button on the rear of the TV. Power button highlighted on rear of VIZIO TV. 4. Perform the Initial Setup. To perform the setup, ...4 On-screen setup Follow the on-screen instructions to complete your TV setup and enjoy. See the online user manual for a full walk-through. 3 Connect Connect the TV power cable into a wall outlet. If you have a soundbar, connect it to your TV's HDMI eARC port. Slide Down Press + A A A + A 1 TV stand setup OR Support the TV on both sides and ... ….

A: To customize your App row on your VIZIO Home Screen, simply follow the steps below to navigate to the App Catalog. 1. Open the left-navigation bar, scroll to the “Apps” icon and click “OK” on your remote. 2. Once the App Catalog page loads, navigate to and click “Homescreen Apps”. 3. Select the app you wish to move or remove and ...Press the menu button on your vizio tv remote. Navigate to the system option and select reset & admin. Choose the reset tv to factory defaults option. Confirm the reset and wait for your tv to restart. After the reset, go through the initial setup process and reconnect to the wi-fi network.Unboxing, Setting up, and Reviewing my new VIZIO V-series TV. This is the 58" version but the tech is the same among all the sizes.Link to 50" : https://amzn...Vizio TVs are known for their impressive picture quality and user-friendly features. However, like any electronic device, they may encounter issues that require a reset to restore them to their original settings. While a remote control is the primary method of controlling a Vizio TV, it's not uncommon to misplace or encounter problems with it.Here are the steps: Turn off your Vizio TV but keep it plugged in. Keep pressing both the channel buttons on the TV remote. Press the “Power” button on the TV remote once. 4. Release the channel buttons now. 5. Press the Vizio Menu button on the TV remote once. 6.The main reason is to sell the TV in the store. This mode allows the TV to stand out and attract buyers. When you buy a new Vizio 4K TV, you should check that the picture mode is set to Calibrated Dark not Vivid. Gaming Mode. Before you even start gaming, you should sort out your TV settings. Vizio 4k TVs have a Game Mode, just …My vizio tv is stuck in the setup wizard screen and i have no remote to exit. I have a bell remote control and it says on the back of the remote to 1 - press and hold setup untill led light blinks twice 2 - press the mode key...Oftentimes, when your Vizio TV gets stuck downloading updates, it is simply a case of a bad or non-existent WiFi connection . Firmware updates can be quite large and if the connection is slow or times out together, it may cause you to get stuck looking at an unmoving progress bar. Luckily there are a few different things that you can do to help ...Community Experts online right now. Ask for FREE. ... Ask Your Question Fast!How to fix the LG TV stuck on the logo screen. 1. Allow the TV to rest for a while. If you’ve been using the TV non-stop for long hours, turn it off and let it rest for 30 minutes to an hour. Ensure you also unplug it from the power source when you turn it off. This problem can happen due to overheating. Vizio tv stuck on initial setup screen, Now every time I shut off my TV & turn back on it brings me to this screen. I tried doing a hard reset (unplugging, holding power button for a minute), however that still didn't work. Tried uninstalling the app on my phone. All I want is to get back to the set-up screen so I can simply choose the "set up with remote" option., Go to External Speaker. Press Exit. Unplugging the TV and leaving it without power is also a great way to solve the issue. For this: Unplug the TV. Leave it for at least 15 minutes; this step will let the voltage in the TV completely drain. Remove all the screws on the back of the TV cover. Remove the cover., HDTV Solutions. Turn On Picture-in-Picture (PIP) Press "Menu" on the remote control that came with your Vizio TV. Highlight "PIP" in the main menu that appears on the Vizio TV's screen using the arrow buttons on the remote control and then press "OK." Select "PIP Mode" using the remote's arrow buttons and then press "OK" to open the PIP ..., Turn on the power to the HDTV and HDTV Set-Top Box. Select HDMI 1 using the INPUT button on the remote or side of the High Definition TV, or directly by pressing the HDMI button on the Remote Control. If HDMI 1 is being used, used HDMI 2 as the input and follow steps 1 through 3; and then select HDMI 2 in step 4., The first step in troubleshooting is to ensure your TV is connected to the internet and has a stable download speed. To do this, navigate to: Menu > Network > Network Test or Test Connection. If the TV doesn't have a download speed or indicates that it is not connected to the internet click here for assistance in connecting your TV to the internet., My Vizio does the update then eventually ends up with a black screen. I can hold the power button down to reset, but then it gets to the setup screen and eventually does the update then proceeds to (after a couple of self re-starts) a blank scree., Initial Setup Allow the VIZIO setup Wizard to help you tune your channels. Next Turn the TV on by pressing the Power/Standby button on the remote. Page 6 Initial Setup Please select your language: Back Select Next Press the Up/Down Arrow buttons on the remote to highlight your preferred language. Press Right Arrow to go to the next screen., Please use the following instructions for the initial setup of the TX-SR494 AV Receiver using the Auto Start-up Wizard. When you turn the unit on for the first time after purchase, the Initial Setup screen is automatically displayed on the TV to allow you to make settings required for startup using simple operations following on-screen guidance., Press the 'Menu' or 'Gear' icon button on your remote. Scroll to 'Network' and select your Wi-Fi network. Enter your Wi-Fi password or WPA2 passphrase (make sure it's the right one!) and hit 'Connect'. If you don't see 'Network' right away, you might need to look under 'All Settings' first. Having a bit of a hiccup with your Wi-Fi connection ..., To begin, you need to connect your Nvidia Shield to your television. The back of the device has five ports: power, two USBs, an HDMI, and ethernet. Use an HDMI cable to connect the HDMI port on your Nvidia Shield with the HDMI port on your television. Your TV's HDMI port needs to be HDCP-compatible., Press Menu or on your remote, go to System > Hide From Input List (you might need to go to All Settings first). Make sure all inputs say Visible. On some TV models, press Menu or, choose Input Settings, select the input you want, and ensure it's set to Visible. If you still need help, click here to reach out to our Customer Support Team., Because I can't get past the initial setup screen, I can't do anything. I can't get a universal remote to do anything except turn the TV on and off. Android remote apps need to be connected to the same wifi network or use Bluetooth but I can't do that either because I'm stuck ok the Roku TV initial setup screen and can't even select language., For PC questions/assistance. When asking a question or stating a problem, please add as much detail as possible. If you have a specific Keyboard/Mouse/AnyPart that is doing something strange, include the model number i.e., Hold down for 5 seconds to access the Accessibility Menu with features like Talk Back and Zoom Mode. Email: [email protected]. Call: 1-877-698-4746 for additional support. Plug the TV power cord into a wall outlet. Connect 2 your other devices to the TV, such as game console (not included). HDMI cable is recommended., Vizio v405-g9 stuck on about to restart screen. Just purchased. Its a refurb. Haven't been able to get it set up after. 2019-12-17T00:00:00. Shahid. Technician. ... I just brought a brand new Vizio TV and had it all set up with the passwords I went through all the I guess setup. 2020-10-03T00:00:00. Chester., I show you how to setup the 2023 Vizio smart TV (M43Q6M-K04). This is similar to 2023 model M50QXM-K01 & M75QXM-K03 too. I hope this helps VIZIO 43-inch MQ6 ..., Turn on the TV. Press the Menu key on the TV remote. Navigate to Audio/Sound Settings or Audio on the screen using the arrow keys. Enable TV Speakers, if it is set to OFF, press your TV remote's OK key to toggle it to ON. The volume issue may arise if you consume a lot of foreign language content., Tv is stuck on initial setup screen and I don't have a tv remote. I recently got a vizio vw32l and while trying to change inputs I hit menu and managed to get myself stuck on the initial setup screen. the only option it gives me are an orange highlighted next button. And an exit button that that you have to press the last button on to use, I ..., Vizio has grown from an also-ran into a major player in the HDTV and 4KTV market, bringing unprecedented value and features to the market at a price that leaves most of the competition behind. This subreddit is for news, reviews, support, and insight into the brand and the models they have created., Follow these instructions to perform a soft power cycle on your Vizio TV. 1. Press the Menu Button on the Remote to open the Setting tab on the TV. 2. Click and open the Systems menu and then click on Reset TV to Factory Settings. 3. Select the Restart option and click on Yes to confirm., Had my Vizio for 3 years turned it off one day and tried to turn it on a couple hours later and it stayed black but the white power light came on. Tried all the google search methods. I spent about $800 on my TV and there is no reason a product worth that much should break with no indication or damage after only a few years of use. 1., Power Cycle Your Vizio TV. Powering up your Vizio TV is one of the best techniques for unfreezing it and getting it out of the stuck setup screen. To power up your TV, follow the easy steps below: For 30 seconds, hold down your Vizio TV’s power button. Then unplug your TV and keep it disconnected for 30 minutes., Vizio TVs are known for their high-quality displays, but occasionally, you may encounter issues with the picture. If you’re facing a “no picture” problem on your Vizio TV, it can b..., To mount a Vizio TV to a stand, you will need to follow these steps: 1. Flip your TV on either side, making sure you have a clean and flat surface to work on. 2. Look for the screw holes on the ..., How to fix the LG TV stuck on the logo screen. 1. Allow the TV to rest for a while. If you’ve been using the TV non-stop for long hours, turn it off and let it rest for 30 minutes to an hour. Ensure you also unplug it from the power source when you turn it off. This problem can happen due to overheating., Here is how you can change the input using the buttons: Look for the menu or the "Input" button and press it. A new window on the TV should open up with different settings. Navigate using the volume buttons to the input option. Change the input to your preferred mode. There are some Vizio TV models that don't have an "Input" button ..., Distance to the wireless router can also affect the service to your Vizio TV. Some installers recommend connecting your Vizio TV to your router with a CAT5 cable instead of a wireless connection to avoid these problems. The further your Vizio TV is from the router, the more likely you will have connection issues with the wireless system., Support & Troubleshooting. New Tablo just arrived. Plugged in, opened (new) app and began install process. When you get to the step where you connect Tablo to your wifi network, then go back to log into it …. Enter Password, click “Submit” but nothing happens. It does not look like the Submit button accepted the click., 1. TV Doesn't Turn On. There are a few things you can check to troubleshoot the issue of your TV not turning on entirely. First, make sure the power cable is securely plugged into …, Setup step 1: Connect power and TV. Connect the power cable into the power cable port on the console (marked by a single raised dot). Plug the power cable into a power outlet. Connect the HDMI cable into the HDMI port on the console (marked by a single raised dash). Connect the other end of the HDMI cable into your TV., If you own a Vizio TV, you may have encountered a few issues along the way. While Vizio TVs are known for their high-quality picture and sound, like any electronic device, they can..., DIRECTV Equipment. Wizard setup screen. Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers! Marty6. Contributor. Friday, December 6th, 2019 8:30 PM., The return authorization number must first be obtained from VIZIO's Customer Service by emailing [email protected] or by calling (855) 472-8817, 6:00AM to 9:00PM Pacific Time, Monday through Friday, and 8:00AM to 4:00PM Pacific Time, Saturday and Sunday. Please note that holiday hours may vary.